Loyalty
‘Delivery against promise’ is imperative in inculcating trust in the hearts of consumers. A promise of adhering to brand standards, which have become an acceptable norm globally, is what Qualstar classification provides.
Consumer Perception
Let quality be your brand ambassador. Bridge the gap between perception and experience to create an image synonymous with your brand.
Endorsement of Quality
Qualstar, through its international accreditation standards, offers a system which is unbiased and wholly based on technology devoid of human intervention. It rates your property against industry standards to provide genuine ratings.
Market Dominance
Dive deep into the analysis of scores across Qualstar parameters to get an extensive understanding of your hotel’s performance and market standing.
Our Vision
We help our clients achieve excellence through quality assurance and make continual improvement a way of life.
In our world, measuring standards is not just an auditing process. We believe that standards are defined by the guest or the customer. The Guest is the ultimate authority on Quality, today. While the norms of establishing, measuring and auditing of standards is something that comes to us naturally, we go an extra mile to conduct objective and customised analysis of results. This enables your standards to be on a par with internationally relevant guest expectations. And more important, the standards become enablers of the ultimate guest satisfaction.
The Qualstar Classification system is built to enhance the reputation and quality of the hotel industry in the country by creating transparency and security for guests.
Our Mission
The Qualstar Hotel Accreditation Scheme has been initiated with an intent to ensure that consumers make informed choices while choosing to stay at a tourist accommodation and encouraging tourist accommodations to showcase and improve their product quality and service standards. Armed with a deep understanding of guest experience in the hospitality industry, gathered after extensive research conducted with the help of the most renowned and celebrated organisations in the world, we will be providing rich insight into the industry. We explore the vital relationships between brand promise, guest experiences and employee behaviour.
Why Us
Official classification of the tourist accommodations introduces many tangible advantages, most notable being direct control on the quality and service standards, which periodic inspection/audit and subsequent classification could ensure. From the promoters’ angle, the brand stands to benefit from the assured bench-marked standards, and by virtue of this, the quality of experience of the hotel guests and their satisfaction is high.
What we bring to the table
Auditing of product and service quality based on carefully drafted parameters.- Deep dive into the analysis of scores across parameters.
- Deploy state of the art analytics to make categorised views.
- Conceptualise the ideal scenario in each parameter and review actual performance against these parameters.
- Red flag deviations to incorporate into action leading to sustainability of quality.
QualStar performs a 360 degree overview of the hotel and covers all the areas
