QualStar will decide to reduce the client’s scope of certification by reducing the level of rating of the hotel when the client has persistently and seriously failed to meet the certification requirements in any of the functions of the scope of certification. Such reduction of rating level will be consistent with the certification standard.

If the reduction in scope (reduction on the level of rating) is requested by the client, the auditor verifies the activities pertinent to the scope requested by the client against the requirements of relevant service system standard.

Verification will be done either by observing the relevant activities, or by interviewing the top management or by review of documents and records

If compliance is found by the auditor who then makes a recommendation for granting the change in scope.

The decision for making change in the status of certification scope is taken by the CEO on recommendations of Head CD of QPL SCS